Privacy Policy

1. Information we collect

We collect information you provide when you contact us, create an account, submit an application, become an education agent, upload documents, or otherwise use our services.

• Identity and contact information, such as your name, email address, phone number, date of birth, nationality, and address.
• Education and application information, including academic history, study preferences, test results, passport details, and supporting documents.
• Account and technical information, such as login details, device type, browser, IP address, and site usage data.
• Communications and any other information you choose to provide to our advisers or support team.
• For education agents and agency applicants: business registration and profile details, office address, recruitment experience and markets, staffing and qualifications, professional memberships, compliance practices, service information, marketing plans, and professional referee details.

2. Education agents and agency applicants

If you apply to become or operate as a UStudy education agent, we process information about you, your agency, its owners or personnel, and the professional referees you nominate. We use this information to assess eligibility, conduct appropriate verification and compliance checks, communicate decisions, administer the partnership, provide agent support, and maintain business and regulatory records.

You must have a lawful basis and any required permission before giving us personal information about staff members, referees, students, parents, guardians, or other individuals. You should provide those individuals with appropriate privacy information and share only what is necessary for the relevant application or service.

3. How we use your information

We use personal information to provide, operate, secure, and improve UStudy's services.

• Assess your study goals and help you identify suitable courses, institutions, and destinations.
• Process and manage applications and communicate with you about their progress.
• Assess education agent applications, verify professional references, manage approved agency relationships, and monitor compliance and service quality.
• Verify accounts, respond to enquiries, provide support, and prevent fraud or misuse.
• Send service updates and, where permitted, information about relevant opportunities. You may opt out of marketing messages at any time.
• Meet legal, regulatory, record-keeping, and compliance obligations.

4. How we share information

We may share information only where needed to provide our services or meet legal obligations. Depending on your request, recipients may include educational institutions, authorized education agents, professional referees, verification providers, visa or migration service providers, technology and hosting providers, professional advisers, and government or regulatory authorities. Agent application information may also be shared with institutions or compliance partners where reasonably necessary to assess or administer a partnership. We do not sell your personal information.

5. International data transfers

Studying abroad may require information to be sent to organizations in other countries. Privacy laws in those locations may differ from those where you live. We take reasonable steps to use appropriate safeguards and limit transfers to what is necessary for your request.

6. Cookies and analytics

We may use essential cookies and similar technologies to keep the site working, remember preferences, understand site performance, and protect accounts. You can manage cookies through your browser settings, although disabling essential cookies may affect site functionality.

7. Data retention and security

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including legal and operational requirements. We use reasonable administrative, technical, and organizational safeguards, but no online service or storage system can guarantee absolute security.

8. Your choices and rights

Depending on the laws that apply to you, you may ask to access, correct, delete, restrict, or receive a copy of your personal information, or object to certain processing. You may also withdraw consent where processing relies on consent. Some requests may be limited by legal or contractual obligations.

9. Children's privacy

Our services are not directed to children who cannot legally provide consent. Where a student is a minor, a parent or legal guardian should provide the required authorization. If you believe a child has provided information without proper consent, please contact us.

10. Changes to this policy

We may update this Privacy Policy as our services or legal obligations change. The latest version will appear on this page with a revised update date. Material changes may also be communicated through the service or by email where appropriate.